Position – Concessions Manager

Facility Name – Broward County Convention Center

Location – Fort Lauderdale, FL

POSITION: Concessions Manager

DEPARTMENT: Food & Beverage Services

REPORTS TO: Senior Operations Manager

FLSA STATUS: Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

The Broward County Convention Center is undergoing an exciting time of change and growth with new shows booking and a +$1bn expansion nearing completion in 2025 – this includes a new HQ Hotel, currently the largest ballroom in SE USA, multiple meetings rooms, exhibition hall and a brand-new kitchen leading to a total 1.2 m sqft (under roof) of LEED Gold-certified space across the campus.

The Savor F&B team has a need for a dynamic and experienced Concessions Manager. The Manager will be responsible for managing concessions operations in the facility.

Essential duties and responsibilities

• Supervises the concessions employees in the preparation and service of food and refreshments, as well as clean-up.

• Assists in the training of concessions employees engaged in the preparing. and cooking foods to ensure high quality, efficient and profitable food service.

• Purchases refreshments, according to anticipated demand and familiarity with public taste in food and beverages.

• Directs storage, preparation, and serving of refreshments by other workers at refreshment stand or circulating throughout audience.

• Assigns concessions workers to locations.

• Tabulates receipts and balances accounts.

• Inventories supplies on hand at end of each day or other designated period.

• Works within guidelines for food and labor costs.

• Other duties as assigned.

  Education and/or Experience

• Associate’s degree.

• One to two plus years related experience and/or training, or an equivalent combination of education and experience.

• Bachelor’s degree preferred.

• Previous management experience in a similar venue

  Skills and Abilities

• Strong orientation to customer service and ability to collaborate with other staff members in the facility.

• Demonstrated ability to control costs, generate increased revenue and manage accounts payable/receivable and financial reporting.

• Strong written, verbal, and interpersonal skills Results oriented individual with the ability to meet required budgetary goals.

• Excellent organizational, planning, communication, and inter-personal skills.

• Ability to train workers in preparation and cooking of foods to ensure high quality, efficient and profitable food service.

• Communicates efficiently and effectively. (Bilingual – English/Spanish – a plus)Ability to function in a fast-paced, team-oriented environment.

• Proficiency in Microsoft Office.

  Supervisory Responsibilities

• Oversees supervision of hourly staff.

• Helps to develop and implement appropriate SOPs and training programs.

• Fulfills supervisory responsibilities in accordance with ASM GLOBAL's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

  Working Conditions

• Works throughout the building. Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight. Substantial walking and manual dexterity to operate equipment is required.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.