85445BR

Job Title:

Customer Service Rep / Clerk – Lubbock, TX

Department/Function:

Sales, Customer Service & Origination

Job Description:

Customer Service Rep / Clerk – Lubbock, TX

This is a full-time, non-exempt position.

POSITION SUMMAR Y: Reporting to the Commercial Manager in Lubbock, Tx, the position is responsible for actively maintaining an ongoing relationship with customers, haulers, co-workers, operations and sales staff at our cottonseed crush plant in Lubbock, TX. Will have daily exposure to customers in a dynamic environment and will be responsible for leading many aspects of daily and monthly reporting, filling, data entry, data management, scale operations, training and team support in day to day responsibilities of the business.

Job Responsibilities:

• Responsible for providing exceptional customers service and support for customers.

• Represent ADM well by being customer-focused, committed to accuracy and reliability in a fast paced environment.

• Partner with the Sales Team to create and maintain excellent relationships with customers and haulers

• Obtain strong working knowledge of ADM products and systems

• Review, enter and manage daily reports as needed to ensure accurate and timely reporting

• Process customer requests and respond to inquiries as needed

• Process settlements and invoices as needed and help monitor accounts receivables.

• Cross training on all CSR responsibilities as well as scale operations responsibilities

• Other reasonable tasks as assigned by Commercial Manager

• Work well with customers and logistics companies regarding orders and documentation needs

• Manage and file Truck insurance and documentation

• Answers phone calls

• Operate scales and cross train as needed

• Work with operations and quality team to enter reports and changes as needed into internal systems

• Enter, track and manage systems necessary to set up customers, vendors and haulers.

Key skills & Qualifications:

• Business Savvy

• Strong written and verbal communication skills

• Ability to multitask

• Service-oriented focus on both internal and external customers

• Ability to collaborate in and work as a team

• A positive and friendly customer centric disposition

• Proficiency in Microsoft Excel, Work and Outlook

• Ability to learn web-based and other computer applications as needed

• Decision making abilities

• Attention to detail

• Conceptual Thinking

• Diversity & Inclusion

• Information Seeking

• Organizational Awareness

• Analytical Thinking

• Self-Confidence

• Would prefer a strong working knowledge of ADM’s IBM system

• Prefer 2-4 years of experience with customer service in the Ag industry

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

“AJCIND” ​​​​​​​

REF:85445BR

Req/Job ID:

85445BR

City:

Lubbock

State:

TX - Texas

Ref ID:

#LI-LP2

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About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)